In a previous post I stated that monopolies are unsuited to delivering good customer service. With tax season well behind us I can confirm my theory. My recent dealings with the IRS prove it. Here’s how: If you are a
Customer Service in a Monopoly
Newsflash! The White House has consulted with industry leaders to help government improve its ability to deliver customer service. I’ll generally endorse any efforts to improve service but forgive my skepticism regarding the White House’s chances of success. As a