What emotional costs are passed along to your company and how are you counteracting them? If you rarely think about the emotional toll that customer service takes on your employees, I suggest you glance through a recent study in the
The Best Bet: Hire Right and Never Fire
Danny Boice’s article “Why ‘Hire Slow, Fire Fast’ is a Bunch of BS” made a case for getting people on board because you didn’t have the luxury of having work not done. Judging from related posts which defend Hire Slow,
Millennials – Don’t Believe the Hype
Anecdotal evidence declares that Millennials, the so-called “Me Generation” born between 1982 and 1999, are interested in altruistic work that has meaning. Other anecdotes tell us that Millennials want meaningful work. Now, recent research published in the Journal of Management