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Kate Vitasek

Vested Outcomes and the Customer Experience – What, When, and Why

Vested Outcomes and the Customer Experience – What, When, and Why

What are “vested outcomes,” when should companies consider them, and why is such an approach needed?  The simplest explanation is that, in a vested model, both customer and supplier have a stake and incentive in achieving a mutually successful result. 

Andrew McFarland 18 March 201918 March 2019 Customer Experience 1 Comment Read more

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