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When to Implement an Omni-channel Customer Experience

When to Implement an Omni-channel Customer Experience

The folks at Enghouseinteractive asked me via Twitter how important an omni-channel experience is to my customers. Despite a very short answer (it depends) and Twitter’s new 10,000 character service, here’s a more complete response. An omni-channel experience is more

Andrew McFarland 19 January 201613 June 2017 Best Practices, Customer Experience, Customer Loyalty No Comments Read more

3 Biggest Customer Experience Mistakes

3 Biggest Customer Experience Mistakes

(Guest post written by Art Zabalov an Inbound Marketer and customer experience blogger for live chat software startup Customericare.) So many articles discuss what “to do” so I thought I would turn to what “not to do” when it comes to delivering

Andrew McFarland 6 January 20159 June 2015 Customer Experience, Guest Post 2 Comments Read more

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