Skip to content

Pivot Point Solutions

Profitable Growth through High-Value Customer Experiences

Menu

Home
Blog
Resources
Contact Us

KPI

To Improve Customer Success, Improve Employee Experience

To Improve Customer Success, Improve Employee Experience

(Guest post written by Carolyn Jenkins, the CEO of Khorus a SaaS solution which provides a proven system for building predictable company performance. Carolyn is a recognized technology leader with award-winning experience leading companies in customer success, support, training, delivery, account

Andrew McFarland 16 January 201816 February 2018 Culture, Guest Post 2 Comments Read more

Recent Tweets

Integrating Social Media into a Customer Experience Strategy https://bit.ly/2NMm1j0

Reply on Twitter 1350624669154553858 Retweet on Twitter 1350624669154553858 Like on Twitter 1350624669154553858 Twitter 1350624669154553858

An NPS Success Story https://bit.ly/2TbGMLz

Reply on Twitter 1350594731282214912 Retweet on Twitter 1350594731282214912 Like on Twitter 1350594731282214912 Twitter 1350594731282214912

The Times They Are a Changin’ https://bit.ly/2NUbhPY

Reply on Twitter 1350564467558510596 Retweet on Twitter 1350564467558510596 Like on Twitter 1350564467558510596 Twitter 1350564467558510596

Social Media Customer Service is Falling through the Cracks https://bit.ly/2LRqYGZ

Reply on Twitter 1350534364183072774 Retweet on Twitter 1350534364183072774 Like on Twitter 1350534364183072774 Twitter 1350534364183072774

Make Customer Inequality Pay https://bit.ly/2uNc79Q

Reply on Twitter 1350504563107893249 Retweet on Twitter 1350504563107893249 Like on Twitter 1350504563107893249 Twitter 1350504563107893249

Archives

Archives

Tags

Acquisition Alignment April Fool's Benefits Brand Commitment Communication Competition Costs Culture Customer Experience Customer Lifetime Value Customer Service Employee Engagement Employees Engagement Focus Gallup Goals Groundhog Day HBR Investments Loyalty Metrics Monopoly Needs NetPromoter NPS People Process Profitability Quality Relationship Retention Sales Shareholders Social Media Technology Tools Top 10 Transparency Trust United Airlines Value Word of Mouth

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Privacy Policy

Trending Recently

How to Make the Customer Experience Great Again
What Customer Engagement is NOT
LL Bean’s Decision to Heed “Caveat Venditor”
Improving Service Level Agreements (SLAs)
Vested Outcomes and the Customer Experience – What, When, and Why

Latest Posts

2021: The Right Time for New Beginnings 3 January 2021
Smoothing the Bumpy Path to Customer Success 6 December 2020
Aw shucks T-Mobile 15 November 2020
Your Strategy and a Customer’s [Business] Journey 11 October 2020
Chief Customer Officer – What’s in a Name? 27 September 2020

Interesting Blogs

Chief Customer Officer 2.0
CX Journey
Inside Customer Service
MaritzCX
Shockwave Innovations
SmarterCX
The American CEO

Translate Content

Copyright © 2021 Pivot Point Solutions. All rights reserved. Theme Spacious by ThemeGrill. Powered by: WordPress.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settings ACCEPT

Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.