Profitable Growth through High-Value Customer Experiences
I’m guessing here, but I bet outsourcing is the reason Google’s CEO is now personally involved to address a “debate” about the hamburger emoji. Outsourcing works when the work product is well-defined and understood across cultural boundaries. For example, making
An uncontroversial definition says that a company’s purpose is to generate wealth for shareholders. But shareholders would actually prefer the greatest possible ROI. Organizations that develop teams and processes that focus on customers thrive in the face of various economic
(This is the third of three posts where I will focus on employee engagement. Subscribe to be notified of new posts!) In recent weeks I’ve spent a considerable amount of time on employee engagement. Engagement drives profitability. Leaders impact engagement,
(This is the second of three posts where I will focus on employee engagement. Subscribe to be notified of new posts!) In an earlier post we examined a study that looked at the relationship between employee engagement and profitability. The