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The Dangers of Outsourcing Emojis

The Dangers of Outsourcing Emojis

I’m guessing here, but I bet outsourcing is the reason Google’s CEO is now personally involved to address a “debate” about the hamburger emoji. Outsourcing works when the work product is well-defined and understood across cultural boundaries.  For example, making

Andrew McFarland 1 November 201731 October 2017 Leadership No Comments Read more

Fundamentals for the Greatest Possible ROI

An uncontroversial definition says that a company’s purpose is to generate wealth for shareholders.  But shareholders would actually prefer the greatest possible ROI.    Organizations that develop teams and processes that focus on customers thrive in the face of various economic

Andrew McFarland 6 September 20112 August 2011 Customer Service, Leadership No Comments Read more

3 Ways to Higher Employee Engagement

(This is the third of three posts where I will focus on employee engagement.  Subscribe to be notified of new posts!) In recent weeks I’ve spent a considerable amount of time on employee engagement.  Engagement drives profitability.  Leaders impact engagement,

Andrew McFarland 8 November 201011 April 2017 Customer Service, Employee Engagement 14 Comments Read more

It Isn’t the Economy Stupid

(This is the second of three posts where I will focus on employee engagement.  Subscribe to be notified of new posts!) In an earlier post we examined a study that looked at the relationship between employee engagement and profitability.  The

Andrew McFarland 25 October 201014 October 2015 Culture, Influential Factors - Helpful, Leadership No Comments Read more
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