Listen

Fixing Communication Monologues (vs. Dialogues)

Have you ever been in the situation with a customer where your own teammates monopolize the “discussion” and turn it into a monologue? Clearly they believe they have value to add. But they’re making a mistake if they think talking

Aligning your Business to Customers: Pillar 3 – Communication

In earlier posts we’ve focused on how important employees and products are to ensuring the business is aligned to your customers. In this post, we’ll look at how communication helps your company align with customers. Listen and Understand the ‘Need’