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Inchworm Experience Improvements

Inchworm Experience Improvements

Years ago, in an Economics class I missed a crucial distinction between a shift “of” the demand curve and a shift “along” the demand curve. I’m sure the professor emphasized the difference, but I missed it nevertheless. A similar distinction

Andrew McFarland 29 August 202127 August 2021 Customer Experience Read more

4 Types of Toxic Workplace Cultures

4 Types of Toxic Workplace Cultures

What comes to mind when you hear the phrase “toxic culture?” Many people think of an abusive boss or co-worker where the abuse is emotional, physical, or worse. In fact, other types of toxic workplace cultures are just as bad

Andrew McFarland 22 July 201923 July 2019 Culture Read more

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