The news that NYC taxi owners are suing NYC because Uber is cutting into their monopoly should make New Yorkers angry (ok, angrier). If owners get their way, convenience and service will decline. According to the article, Uber picked up
The recent news that Secretary Shinseki resigned is unfortunate because some of the VA’s customer service woes were foreseeable and preventable.
Wondering how to jump-start your customer experience initiatives this year? Or want some innovative ideas to integrate into your plans as you start the year anew? Here are the top 10 posts people referred to throughout 2012. Judging from the
Four years ago I made the mistake of purchasing a sofa from Bassett Furniture. I didn’t know it was a mistake at the time, but I should have. (Now, I’m kind of blue.) Warning signs I should have considered: No