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Net Dollar Retention

NDR: A Misleading Customer Success Metric?

NDR: A Misleading Customer Success Metric?

An article I read recently analyzed a concept called “net dollar retention” (NDR) and how some companies use it to get a sense for business health. The allure of a simple metric to gauge health is clear. However, if the

Andrew McFarland 28 October 201915 October 2019 Best Practices, Influential Factors - Harmful Read more

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