It’s no secret that customer service departments, like all others, are asked to do more with less. The secret (shhh), is companies that do a few things with focus are better able to satisfy their customers than companies that do many
Is Google Abandoning its Customers?
Google entered the mobile telephone market with a bang in January by introducing the Nexus One and then just as spectacularly imploded on a rash of customer service complaints. Since Google launched the Nexus One, its stock has underperformed [the