Unfortunately, what customers say is sometimes very different from what they do.
Shortly after I arrived at this company, one of the first things our CEO asked me to do was look into our NPS (Net Promoter Score) and understand its strengths and shortcomings. He felt that the numbers he saw were
What happens when you fail to feed your teams’ soul? How much more engaged would your team be if you led them by providing better feedback? This post shows how the right kind of feedback can improve your business. For
(Guest post written by Carolyn Jenkins, the CEO of Khorus a SaaS solution which provides a proven system for building predictable company performance. Carolyn is a recognized technology leader with award-winning experience leading companies in customer success, support, training, delivery, account