An uncontroversial definition says that a company’s purpose is to generate wealth for shareholders. But shareholders would actually prefer the greatest possible ROI. Organizations that develop teams and processes that focus on customers thrive in the face of various economic
Aligning your Business to Customers: Pillar 1 – Employees
Without the right employees, your business is destined to fail. Pretty harsh statement? Absolutely, and for good reason. William Blake once wrote that “execution is the chariot of genius.” And what (or rather who) carries out those ideas? People… people
Is Customer Service Relevant to Your Business?
I recently listened to a technical webcast where one of the panelists suggested how absurd it was to say that “IT (information technology) needs to align with the business.” The speaker’s point was that we don’t ask if Sales or