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American Airlines’ Poor Policy Costs $75,000

A recent experience trying to get a standby seat on an American Airlines flight left me baffled. What does it say about a company if they could treat you well, but don’t? Does such a company value your business or

Andrew McFarland 14 December 20101 March 2019 Customer Loyalty, Influential Factors - Harmful, Why Bother with Customer Service 13 Comments Read more

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