Hot on the heels of another confidence-breaking government shutdown threat the rollout of the Affordable Care Act has grabbed the media’s short attention span. While we still have the spotlight, here are a few customer experience lessons for the government.
Say you walk into a department store looking for a new pair of shoes. As you approach the shelves you realize that nothing is really interesting but your focus is drawn to two potential pairs. With the first pair your
President Obama’s executive order to improve customer service across the federal government is political pabulum, but little else. If it were that easy, it would have already been done. Corporations across the world struggle with same issues, and have for