Three bricklayers were working side by side. When asked, “What are you doing?” the first bricklayer replied, “I’m laying bricks.” The second bricklayer was asked and he answered, “Feeding my family.” The third bricklayer when asked the question, “What are
Groundhog Day – 2014
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.
Can’t Miss Ways to Improve Customer Experience
The methods below represent some of the most thought-provoking, simple, and underused ways to improve the customer experience.
Groundhog Day – 2013
Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.