Sure it was an internal publication. And maybe it was tongue in cheek. But let’s agree that using Osama bin Laden as an example of mobile phone boarding pass technology was at least poor taste, at worst stupid. Training your
Using Your Superpower Responsibly – Common Sense
Sometimes customer service can be very difficult to deliver. However, more and more I am convinced that the problems originate from failure to observe the maxim: failure to plan is planning to fail. When these cases arise, customer service problems