Before you start work on deepening customer relationships, consider 3 dimensions that make personal relationships succeed and thrive.
Facebook knows people are poised for a break up even before they know. Turns out that certain indicators provide early-warning signs that something isn’t right. Don’t you wish you knew as much about your customers as Facebook knows about your
There are at least two dimensions to serving customers. One involves technical or process proficiency and the other is emotional connection. Take a look at this [humorous] YouTube video to see what I mean. The first dimension is technical proficiency,
Thanks to a friend of mine (@pangomarketing) for sharing a link to a Richard Branson blog which stated, “the way you treat your employees is the way they will treat your customers.” Branson’s message is elegant in its simplicity and