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Is Google Abandoning its Customers?

Google entered the mobile telephone market with a bang in January by introducing the Nexus One and then just as spectacularly imploded on a rash of customer service complaints. Since Google launched the Nexus One, its stock has underperformed [the

Andrew McFarland 10 March 2010 Influential Factors - Harmful, Why Bother with Customer Service No Comments Read more

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