I read an article about employee attrition recently that rehashed many well-known points. What struck me was a comment by a person who had been in a dead-end job for 10 years (ugh) and who is slogging it out to
Don't Lose Your Customers
You can’t lose what isn’t yours. And if you recognize that your relationship with “your” customers is tenuous at best, you have a good chance of creating lasting bonds and keeping customers. Customers are transient. They are supposed to be