One of the reasons customer experience is often relegated to the sidelines is that companies struggle to understand the value of delivering the experience itself. How much better could a company perform if the customer experience improved from good to great? A recent
Buy and Hold Your Customers
Many anecdotes illustrate that market timing is extremely difficult. Too many moving parts and too many variables make timing the market almost impossible. As a result: Portfolio managers seek companies that have sustainable and unique value propositions Financial advisors suggest