You’ve set the goal and your team knows the mission and is ready to begin. Go! While this is an admirable start (some companies never get this far) don’t stop and declare victory just yet. Make sure you measure progress
John P. Kotter’s book “A Sense of Urgency” provides four (4) tactics to jumpstart change in your organization. However, the most compelling reason to read the book is to internalize the distinction between a true and a false sense of
If employees are the starting point for connecting businesses to customers, products come in a close second place. For a company to have value to a customer, products must have value. There are many ways to determine value. Some customers
In a recent Business Week article about JPMorgan and Bank of America we learn that bank consolidation has led to unhappy customers. Not surprising really and tough to think of this as “news”. Clearly, pushing two behemoths together causes change.