The methods below represent some of the most thought-provoking, simple, and underused ways to improve the customer experience.
As Dan Schaeffer stared at the small font on a mind-numbingly large spreadsheet he decided that Tuesday would be a lot like Monday. Half way across the country, Steve Penderman looked at the top message in his inbox and reached
Imagine the stakes if there were only one customer on earth – the last customer. What would the customer’s perspective be? Do you think companies would act differently to win that last deal? The last customer will choose whichever vendor