Skip to content

Pivot Point Solutions

Profitable Growth through High-Value Customer Experiences

Menu

Home
Blog
Resources
Contact Us

Taxes

Customer Service in a Monopoly

Newsflash! The White House has consulted with industry leaders to help government improve its ability to deliver customer service. I’ll generally endorse any efforts to improve service but forgive my skepticism regarding the White House’s chances of success. As a

Andrew McFarland 14 April 201010 February 2012 Influential Factors - Harmful, Necessary for Success, Why Bother with Customer Service 5 Comments Read more

Recent Tweets

Overcoming the Biggest Customer Success Obstacles https://bit.ly/2M1QoS3 #cx #customersuccess

Reply on Twitter 1383060880930246661 Retweet on Twitter 1383060880930246661 Like on Twitter 1383060880930246661 Twitter 1383060880930246661

Two Revolutionary Growth Strategies https://bit.ly/2LMAwmh #cx #customersuccess

Reply on Twitter 1383030424721620993 Retweet on Twitter 1383030424721620993 Like on Twitter 1383030424721620993 Twitter 1383030424721620993

Moneyball, Metrics, and the Customer Experience https://bit.ly/2M0q76M #cx #customersuccess

Reply on Twitter 1383015537333112832 Retweet on Twitter 1383015537333112832 Like on Twitter 1383015537333112832 Twitter 1383015537333112832

Luggage or Lunch: Why Choose? https://bit.ly/2LCMLoW #cx #customersuccess

Reply on Twitter 1383001502873231360 Retweet on Twitter 1383001502873231360 Like on Twitter 1383001502873231360 Twitter 1383001502873231360

Eurostar Earns a Second Chance https://bit.ly/2zWpdGU #cx #customersuccess

Reply on Twitter 1382985949278273537 Retweet on Twitter 13829859492782735371 Like on Twitter 1382985949278273537 Twitter 1382985949278273537

Archives

Archives

Tags

Acquisition Alignment April Fool's Benefits Brand Commitment Communication Competition Costs Culture Customer Experience Customer Lifetime Value Customer Service Employee Engagement Employees Engagement Focus Gallup Goals Groundhog Day HBR Investments Loyalty Metrics Monopoly Needs NetPromoter NPS People Process Profitability Quality Relationship Retention Sales Shareholders Social Media Technology Tools Top 10 Transparency Trust United Airlines Value Word of Mouth

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Privacy Policy

Trending Recently

3 Biggest Customer Experience Mistakes
NDR: A Misleading Customer Success Metric?
Bad Bosses at Good Companies
Customers Willing to Pay for Exceptional Service
Fundamentals for the Greatest Possible ROI

Latest Posts

Who owns the Customer Experience through “the Channel”? 21 March 2021
Do High NPS Scores Predict Strong Renewals? 24 January 2021
2021: The Right Time for New Beginnings 3 January 2021
Smoothing the Bumpy Path to Customer Success 6 December 2020
Aw shucks T-Mobile 15 November 2020

Interesting Blogs

Chief Customer Officer 2.0
CX Journey
Inside Customer Service
MaritzCX
Shockwave Innovations
SmarterCX
The American CEO

Translate Content

Copyright © 2021 Pivot Point Solutions. All rights reserved. Theme Spacious by ThemeGrill. Powered by: WordPress.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settings ACCEPT

Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT