Skip to content
Pivot Point Solutions

Pivot Point Solutions

Profitable Growth through High-Value Customer Experiences

Menu

  • Home
  • Blog
  • Resources
  • Contact Us

Technology

People: Your Most Expensive Stranded Asset?

People: Your Most Expensive Stranded Asset?

I had to laugh at a recent HBR blog post titled “People Are Not Your Greatest Asset”.  “Your Baby Is Ugly” would have raised fewer hackles in popular business circles. Rest assured that people are the engine that powers a

Andrew McFarland 27 December 201126 July 2018 Culture, Leadership Read more

Outrunning the Competition

Barely a year beyond one of the worst economic slowdowns in recent history I was struck by the familiar disclaimer “past performance doesn’t guarantee future results.”  This statement is as true for fund managers as it is for customer service

Andrew McFarland 16 March 20104 February 2014 Customer Service, How to Deliver Customer Service Read more

Why Re-Invent the Wheel?

Business Week recently announced its list of customer service standouts.  These customer-focused companies provide excellent examples of how to deliver exceptional service.  So read on and add to your bag of customer service tricks.  What follows is a list of

Andrew McFarland 2 March 20108 April 2010 Best Practices, The Right Kind of Customer Service Read more

Tea Leaves, Tarot Cards and Customer Service

Most companies think they know how their customers view them.  Most companies think they understand what their customers want.  Most companies are wrong. Fact is, most companies are still chasing the next big deal opportunistically.  They rely on gut feel

Andrew McFarland 19 January 20109 April 2014 How to Deliver Customer Service, Influential Factors - Helpful, Necessary for Success Read more
  • « Previous

Recent Tweets

Onalytica’s Big Data and Customer Experience – Top 100 Influencers https://bit.ly/2LMSWUh #cx #customersuccess

Reply on Twitter 1544184134817484800 Retweet on Twitter 1544184134817484800 Like on Twitter 1544184134817484800 Twitter 1544184134817484800

Aligning your Business to Customers: Pillar 4 – Leadership https://bit.ly/2LCCPbO #cx #customersuccess

Reply on Twitter 1542748418594013184 Retweet on Twitter 1542748418594013184 Like on Twitter 1542748418594013184 Twitter 1542748418594013184

Tea Leaves, Tarot Cards and Customer Service https://bit.ly/2LTSNOV #cx #customersuccess

Reply on Twitter 1542597573030068227 Retweet on Twitter 1542597573030068227 Like on Twitter 1542597573030068227 Twitter 1542597573030068227

Believe, Change, ACHIEVE! https://bit.ly/2NMlI87 #cx #customersuccess

Reply on Twitter 1540862389406539776 Retweet on Twitter 1540862389406539776 Like on Twitter 1540862389406539776 Twitter 1540862389406539776

3 Biggest Customer Experience Mistakes https://bit.ly/2LIc8FM #cx #customersuccess

Reply on Twitter 1540633409441210368 Retweet on Twitter 1540633409441210368 Like on Twitter 1540633409441210368 Twitter 1540633409441210368
Load More...

Archives

Tags

Acquisition Alignment April Fool's Benefits Brand Commitment Communication Competition Costs Culture Customer Experience Customer Service Employee Engagement Employees Engagement Focus Gallup Goals Groundhog Day HBR Investments Loyalty Metrics Monopoly Needs NetPromoter NPS People Process Profitability Quality Relationship Retention Sales Shareholders Social Media Survey Technology Tools Top 10 Transparency Trust United Airlines Value Word of Mouth
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Privacy Policy

Trending Recently

  • Improving Service Level Agreements (SLAs)
  • Risky Business: Act Ethically Now or Apologize Later?
  • Why the “Fire Fast” Mantra is Lazy
  • Large Company Customer Experience Battles
  • (More) CX Lessons for the US Government

Latest Posts

  • Voice of the Customer – When does a Good Thing become a Bad Thing? 8 March 2022
  • 42 CX Experts to Follow 20 February 2022
  • Groundhog Day – 2022 2 February 2022
  • Learning from the Past – 2021 Top 10 9 January 2022
  • Trying to Get Better.com 19 December 2021

Interesting Blogs

  • Chief Customer Officer 2.0
  • CX Journey
  • Inside Customer Service
  • MaritzCX
  • Shockwave Innovations
  • SmarterCX
  • The American CEO

Translate Content

EnglishFrenchGermanItalianPortugueseRussianSpanish
Copyright © 2022 Pivot Point Solutions. All rights reserved. Theme Spacious by ThemeGrill. Powered by: WordPress.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
 Tweet
 Share
 E-mail
 Tweet
 Share
 E-mail
 Tweet
 Share
 LinkedIn
 E-mail