If You Aren't Helping Customers, What's the Point?
I had to laugh at a recent HBR blog post titled “People Are Not Your Greatest Asset”. “Your Baby Is Ugly” would have raised fewer hackles in popular business circles. Rest assured that people are the engine that powers a
Barely a year beyond one of the worst economic slowdowns in recent history I was struck by the familiar disclaimer “past performance doesn’t guarantee future results.” This statement is as true for fund managers as it is for customer service
Business Week recently announced its list of customer service standouts. These customer-focused companies provide excellent examples of how to deliver exceptional service. So read on and add to your bag of customer service tricks. What follows is a list of
Most companies think they know how their customers view them. Most companies think they understand what their customers want. Most companies are wrong. Fact is, most companies are still chasing the next big deal opportunistically. They rely on gut feel