The most read customer experience (CX) content on Pivot Point in 2021. To spark new ideas and ACTION in 2022.
Learning from the Past – 2021 Top 10
2021: The Right Time for New Beginnings
A former CEO often remarked that “there’s never a wrong time to do the right thing.” As we do our best to achieve a return to normal, here’s a simple way to do the right thing – focus on customers.
Use CX to Transform Your Business in 2020
Companies invest billions to develop new products and expand market share but their biggest growth engine (customers) remains untapped. To transform your business in 2020, improve the customer experience. Below is the Top 10 Most Read Article List from 2019,
10 Most Popular CX Posts – 2018
Want a quick and high-impact way to transform your business in 2019? Focus on improving the customer experience. As in past years, I’ve collated the most read posts of the previous years. They’ll provide a good starting point to reinvigorate