Coming on the heels of a shaky 2009, the DJIA performance in 2010 (YTD) is flat. (Flat is the new up right?) What could your company do to get >5% higher revenues this year? If you answered “serve the customer”
Is Google Abandoning its Customers?
Google entered the mobile telephone market with a bang in January by introducing the Nexus One and then just as spectacularly imploded on a rash of customer service complaints. Since Google launched the Nexus One, its stock has underperformed [the
Doing the Difficult Right thing – Toyota’s Recall Loses Profits but Saves Face
Originally written for CBS’s BNET. Toyota’s safety recall, (followed by Honda, then Peugeot Citroen) of an additional 2.3 million cars made me think about the intersection of customer service and financial prudence. Toyota’s repairs to correct a mechanical fault will cost