The saying “you get only one chance to make a first impression” has never been truer. In an age where information flows quickly and freely customer service must be a reason prospects buy from you and customers return to you.
Toyota’s safety recall, (followed by Honda, then Peugeot Citroen) of an additional 2.3 million cars made me think about the intersection of customer service and financial prudence. Toyota’s repairs to correct a mechanical fault will cost the business hundreds of
On a recent trip through DFW Airport an advertisement caught my eye. Not for a product, but for DFW’s customer satisfaction metrics. One way to improve service is to survey customers. DFW took it a step further by making those