In business we say we want deeper customer relationships and in a previous post I suggested ways to develop these relationships. What we do is quite different. Many companies drive a wedge between customer and supplier, which actually destabilizes and
Before you start work on deepening customer relationships, consider 3 dimensions that make personal relationships succeed and thrive.
What would you think about a vendor who made a commitment to do some work, established a price and then reneged and raised prices? No, this post is not about airline over-bookings or cable companies. Instead, this anecdote is about
One of the most over-used but under-realized clichés is to treat employees like assets. In a paper titled “From Capability to Profitability: Realizing the Value of People Management” the Boston Consulting Group concludes that companies “must regard their human capital