A friend of mine recently bought a new car. In itself, this isn’t noteworthy since we all have friends who have bought new cars. The interesting thing is the large difference in customer experience he had throughout the process. (To
Buy and Hold Your Customers
Many anecdotes illustrate that market timing is extremely difficult. Too many moving parts and too many variables make timing the market almost impossible. As a result: Portfolio managers seek companies that have sustainable and unique value propositions Financial advisors suggest
Customer Service Pays Dividends
Coming on the heels of a shaky 2009, the DJIA performance in 2010 (YTD) is flat. (Flat is the new up right?) What could your company do to get >5% higher revenues this year? If you answered “serve the customer”
3 Ways to Cheat Customers (and Get Away with It)
When seeking ways to cut costs from your business the easiest way is to short-change your customers. After all, you can’t really skimp on creating the product, because if you did no one would buy it to begin with. But