From the first time I read how the Better.com CEO handled a layoff, I knew it demanded a comment. But where to start? The “pivot points” seemed so clear and straight-forward, that I was convinced there had been a mistake
Trying to Get Better.com
Why the “Fire Fast” Mantra is Lazy
The concept of fast firing is flawed (or at best, half the story). An article about Uber’s beleaguered former CEO and his firing philosophy struck me as symptomatic of their problems (too fast and loose). His energy and enthusiasm in
Is Bad Service Affordable?
While telecom service is rated poor by almost every independent source, the notion that “Telecom Customer Service Can Afford To Be Terrible Because Switching Costs Are High” is wrong. Telecoms most emphatically cannot “afford” to provide poor service without
Innovation vs. Regulation (or Uber vs. Taxis)
The news that NYC taxi owners are suing NYC because Uber is cutting into their monopoly should make New Yorkers angry (ok, angrier). If owners get their way, convenience and service will decline. According to the article, Uber picked up