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Voice of the Customer – When does a Good Thing become a Bad Thing?

Voice of the Customer – When does a Good Thing become a Bad Thing?

VOC – When does a Good Thing become a Bad Thing?

Andrew McFarland 8 March 20227 March 2022 Customer Experience No Comments Read more

Good News – Caring Companies Win

Good News – Caring Companies Win

Our previous post covered the “bad news”, that customers don’t care about your product(s). In this “good news” post, we’ll examine a method to determine what customers care about and translate it into winning and growth. Recall the example. The

Andrew McFarland 17 December 201917 December 2019 Customer Experience No Comments Read more

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