Profitable Growth through High-Value Customer Experiences
![3 Signs your Business is [Becoming] Irrelevant](https://i0.wp.com/pivotpointsolutions.net/wp-content/uploads/2018/08/irrelevant-0-e1534445181828.png?resize=300%2C198&ssl=1 "3 Signs your Business is [Becoming] Irrelevant")
Would you recognize the signals your customers are sending right now that say “your company is irrelevant”? Not long ago, a friend of mine had been trying to schedule a recurring meeting with a Top 3 Telecom provider (let’s call
If you read one book over the holiday, I suggest Peter Fader’s recent book titled Customer Centricity. Published by the Wharton Digital Press, it is a perfect read for the holiday. It’s short (60-90 minutes), clear, and the best summary
I read an interesting article at Knowledge@Wharton titled Nickeled and Dimed: Is It Possible to ‘Over-fee’ Consumers? The basic questions are how much is too much? At what point do consumers revolt against your brand and defect? The short answer
Want engaged employees? Want better performance from your employees? Don’t compare them to their peers. If you do, achievers lose their drive to achieve and under-achievers surrender. Comparing employees to their peers de-motivates people. Iwan Barankay’s study supports the conclusion