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NPS: Do or do not… there is no try

NPS: Do or do not… there is no try

Not all companies use a formal customer feedback mechanism like the Net Promoter Score* (NPS). Whether your company uses feedback to improve broken processes or as a way to bring innovative products to market, soliciting and responding to customer feedback

Andrew McFarland 29 May 201220 October 2015 Customer Loyalty 1 Comment Read more

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